VIVA CITY

Onboarding 0

How to Guides & Support 5

• How to Connect your Viva City Account to your WeChat Official Account
• System and Browser requirements for Viva City Portal
• Configuring WeChat Mini Program to Open a Web Page
• How to create email template on Admin portal
• Creating Your FAQ Section on the Mini-Program (MP)

Wechat: Platform Guides 17

• (READ ME FIRST) WeChat Platform - Required Steps to Go Live
• Mini Program - From 0 to Go Live
• Create a WeChat Overseas Service Account
• Verify your Overseas WeChat Account
• Create your WeChat Mini Program Account (From your Service Account)

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WeChat Mini Program Marketing Guides 6

• Add Mini Program Link on Weibo
• How to organically grow followers to your Mini Program
• Differences between MP and Official Accounts (OA)
• Add a Mini Program (MP) to WeChat Official Account articles
• How to Create Marketing Campaign on the Admin Portal

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General Settings & Getting Started 10

• Invite New Users
• Set up Facilities in Settings
• Set up contact email for the enquiries
• Connect to HubSpot for Enquiries integration
• Add WeChat Articles to your Mini Program

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Property Management 10

• Create a new property on Admin Production (CMS) - Preliminary Settings
• Create a property on Viva City Admin Portal (CMS)
• How to duplicate a property / room
• Add Images to your Property
• Select or Replace a Primary Image for your Property

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Data Analytics & Customer Insights 0

App Editor 1

• How to set up and update your "About Us" Page

Processes 2

• WeCom + Mini Program enquiries process flow
• How to invite your colleagues to join the Company's WeCom